Privacy Policy

The entity responsible for processing personal data collected on this site is:

• Name: Coopérative d'Artisanat Féminin Jbel Lahbib (Jbel El Habib Women's Craft Cooperative)
• Common Company Identifier: 003904813000028
• Tax identification: 58280059
• Address: Jbel Lahbib, Tetouan Province, Northern Morocco
• Email: [email protected]
• Phone / WhatsApp: +212 613 27 11 65

We collect only necessary information required to fulfill orders and handle support inquiries:

• Identification data: last name, first name and, if necessary, information relating to your customer account.
• Contact information: email address, phone number, shipping address, and billing address.
• Order data: ordered products, amount, payment method, order status, returns and refunds.
• Payment Data: The information necessary for payment processing by our secure service providers. The cooperative does not store complete bank data entered with the payment provider.
• Contact information: Messages sent via email, WhatsApp, contact form, or customer service.
• Technical data: IP address, device type, browser, operating system, pages visited, date and duration of navigation.
• Data relating to preferences: choices relating to cookies, business communications and areas of interest that are deducted from your browsing experience when you consent to them.
• Information identified as mandatory when submitting an application is necessary to process it. Without this information, we may not be able to validate or deliver your order.

Data is primarily collected when:

• Visit or use our website.
• Submit an application.
• Create a customer account.
• Fill out the form.
• You have registered for our contacts.
• Contact our customer service via email or WhatsApp.
• Interact with our ads or social media pages.

Your data may be used for the following purposes:

• Save, confirm, prepare and deliver your orders.
• Contact you to confirm the order or delivery address.
• Processing payments, returns, exchanges and refunds.
• Track packages and inform you of the status of your order.
• Respond to your questions, requests or complaints.
• Prevent fraudulent, abusive, or security-sensitive orders.
• Compliance with our legal, accounting, financial and administrative obligations.
• Improve the functionality, content, security and user experience of our site.
• Measure the audience and performance of our campaigns.
• I send you offers, news or business communications when you agree to them or when regulations permit.

Depending on the specific purpose, the processing of your data depends in particular on:

• Contract Execution: Process, prepare, pay, deliver, and track your order.
• Your consent: registration for commercial communications, use of certain cookies or optional features.
• Commitment to a legal obligation: maintaining accounting, tax, or administrative documents.
• Our legitimate interests: site security, fraud prevention, improving our services and managing customer relationships, while ensuring compliance with your rights.

Your data is only available to people and service providers who need it to do their jobs. In particular, it can be communicated:

• To authorized members of the cooperative.
• To Hostinger, which provides the technical infrastructure for our online store.
• To delivery and parcel tracking service providers.
• To payment service providers when choosing electronic payment.
• Providers of technical, information technology, hosting, analysis, or customer service services.
• To our boards of directors, accountants or governing bodies when necessary.
• To the competent authorities when a legal ruling, judicial decision or official request requires us to do so.

We do not sell your personal data to third parties. The service providers we use are required to use the data only in the context of the services assigned to them and to implement appropriate protective measures.

Our website may use cookies and similar technologies. A cookie is a small file that is saved on your device on the go.

These techniques can be used to:

• Ensure basic site and shopping cart performance.
• Remember your preferences.
• Safe sessions and fraud prevention.
• Measure on-site attendance and performance.
• Personalize specific content or measure the effectiveness of our advertising campaigns, subject to your consent where applicable.

You can accept, reject or modify your preferences regarding cookies from the cookie management tool displayed on the Site, when available, or from your browser settings. Rejecting certain cookies may limit some features of the site.

When you agree to receive our communications, we may use your email address or telephone number to provide our news, offers and information relating to the Cooperative.

You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us at [email protected]. Withdrawing your consent does not affect the legality of processing operations performed prior to such withdrawal.

We retain your data only for the period necessary for the purposes for which it was collected, to manage our business relationship and comply with our legal, accounting, tax or administrative obligations.

Retention periods may vary depending on the nature of the data. When it expires, data is deleted, anonymized or archived when its preservation remains legally necessary.

We implement reasonable technical and organizational measures to protect your data from loss, unauthorized access, alteration, disclosure or destruction.

However, no electronic transportation or storage system can guarantee absolute security. We advise you to protect your devices, credentials, and personal access.

Under the conditions stipulated in applicable legislation, you may in particular request:

• Access your personal data.
• Correct or update inaccurate or incomplete data.
• Erase, block or delete certain data when legal conditions are met.
• Restrict or oppose certain processing operations for legitimate reasons.
• Withdraw your consent when treatment depends on it.

To exercise your rights, please send your request to [email protected] specifying the subject of your request and information that allows your identification. Proof of identity may be requested when necessary to prevent unauthorized disclosure.

You can also contact the National Committee for the Control of Personal Data Protection, known as CNDP, in accordance with the procedures set out in Moroccan regulations.

Our website and products are not intended to allow minors to place an order themselves. We do not voluntarily seek to collect personal data from minors without the intervention or permission of their legal representative.

If you believe that a minor has provided us with data without proper permission, please contact us so that we can investigate the situation and take appropriate action.

Our Site may contain links to websites, social networks or services operated by third parties. The Cooperative is not responsible for the privacy practices of these external services. We invite you to review their privacy policies before sending them any personal data.

We may change this policy to reflect changes in our services, tools, contractors, or applicable regulations.

The applicable version is the one published on the website. The last update date is shown at the top of this page.

In accordance with Law 09-08, you hold the right to access, rectify, or oppose processing of your personal data at any time.

To exercise your privacy rights or request data removal, contact us at:

[email protected]